Terms & Conditions


Please take time to read these terms and conditions governing the “www.edasseryhotels.com” website of Edassery Hotels, a group of Hotels namely 1. Hotel Dona Castle, Kottamukku, Kollam, 2. Hotel Prince Palace, Nandavanam, Thiruvananthapuram, 3. Hotel Mookkannoor Tourist Home, Mookkannoor, 4. Edassery Resort, Kattappana, 5. Hotel Malabar Illam, Chalikkvattom, Vyttila,   6. Hotel Hills Palace, Ooty, 7. Hotel Cokkers Tower, Kodaikanal and 8. Davis Let, Bangalore. By accessing this website, you agree to accept, without limitation or criterion, all of these terms and conditions of use. If you do not agree to these terms, please do not use the site.

Site Availability

The Site is accessible worldwide to anyone with Internet access. However, the Site may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in Internet service or other unforeseen circumstances.

Use of www.edasseryhotels.com

You may only use this website to make genuine and valid reservations. You may not use this website to make any fraudulent, false and exploratory reservation. You will be financially liable for all uses of this website. You will be responsible to keep your passwords, login and account information in confidentiality.

Reservations, Amendment and Cancellation

All reservations are subject to availability. Reservations made on this site are considered conditional until a confirmation number is given to the guest to substantiate the reservations by email or fax. The hotel may, from time to time, communicate with the guests, to re-confirm the reservations and to prevent any simulated bookings. On confirmation of the reservation, the Hotel will charge the Room Rent in Advance.

Should the guests wish to amend any reservations, modifications may be made on the website at the earliest convenience. The Hotel will not be liable should it fail to provide its products and services due to unavailability.

In the event that the hotel, for reasons beyond its control, need to reject or change a confirmed reservations it will use all reasonable attempt to facilitate the circumstances however if no alternative is provided to the Client, the hotel will return any deposit made and considered it cancelled. This is the limit of the hotel’s liability.

In the event of a cancellation of booking or a no-show at the hotel, the Hotel will not refund the Room Rent already paid. However, the Guest may reserve the Booking for another date within a period of one month.

Edassery Hotels do not guarantee acknowledgement of reservations or transactions made on this site arising from unforeseen circumstances, omissions or errors that may sometimes occur.

Charges and Payment Terms

Edassery Hotels reserves the right to charge a deposit, where applicable, on confirmation of a reservation. If the payments are not complied with, we hold the right to cancel the booking without liability and retain the deposit. Where a deposit is required, payment can be settled by major credit card or in the event where no credit card is available, Fund transfer or settlement in cash is necessary to facilitate the booking procedures.

Internet Rates

Edassery Hotels reserves the right to change, modify and adjust the rates with or without prior notice. The rates are governed and subjected by terms and conditions stipulated by individual hotels.

Special Offers and Promotions

Offers and Promotions are subject to specific terms, conditions and restrictions listed on the site. We reserve the right to modify or alter any program, offer or promotion at any time.

Limitation of Liability and Disclaimer

Edassery Hotels does not warrant that errors or omissions may sometimes occur. Edassery Hotels does not warrant the accuracy, timeliness and completeness of the contents, including without limitation, any information relating to rates and room availability. Edassery Hotels disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this web site and other worldwide web links including without limitation, as to the merchantability or fitness for any particular purpose.

Edassery Hotels will not be responsible for any damages including without limitation, damages for loss of profits arising in contract or from your use or inability to use this site.

Edassery Hotels does not guarantee that this site is free from infection by viruses and shall not be liable for any damages or loss.

In no event shall Edassery Hotels nor its subsidiaries, agents, divisions, affiliates, representatives or licensors be liable to any indirect, incidental or consequential damages whatsoever (including, without limitation, damages for loss of profits or loss of information) arising from use or inability to use the contents, even if Edassery Hotels has been informed of the possibility of such damages.

The Site may contain links to other World Wide Web sites, either directly or indirectly and, where possible, we will make clear where such links are being made. Those sites are provided by independent third parties and Edassery Hotels is not responsible for their availability or content.